:root{--rojo:#D80000;--rojo-h:#A50008;--tinta:#241a16;--suave:#6b605a;--fondo:#f5f2ef;--borde:#e6dfd9;--ok:#1e7e34;--okf:#e5f5ea;--warn:#a15c00;--warnf:#fff3df;--err:#b3261e;--errf:#fdeceb;--azul:#1f5fbf}
*{box-sizing:border-box}
body{margin:0;font-family:system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--fondo);color:var(--tinta);font-size:15px}
a{color:var(--rojo)}
.top{background:linear-gradient(160deg,var(--rojo),var(--rojo-h));color:#fff}
.top-in{max-width:1180px;margin:0 auto;padding:.7rem 1rem;display:flex;align-items:center;gap:1rem;flex-wrap:wrap}
.marca{font-weight:800;letter-spacing:.02em;margin-right:auto}
.marca small{font-weight:500;opacity:.85}
.nav{display:flex;gap:.2rem;flex-wrap:wrap}
.nav a{color:#fff;text-decoration:none;padding:.45rem .75rem;border-radius:8px;font-weight:600;font-size:.9rem;opacity:.9}
.nav a:hover{background:rgba(255,255,255,.12);opacity:1}
.nav a.on{background:rgba(255,255,255,.2);opacity:1}
.pill{display:inline-block;background:#fff;color:var(--rojo);border-radius:999px;font-size:.7rem;font-weight:800;padding:.05rem .4rem;margin-left:.25rem}
.quien{font-size:.85rem;opacity:.95;display:flex;align-items:center;gap:.5rem}
.quien button{background:none;border:1px solid rgba(255,255,255,.5);color:#fff;border-radius:99px;padding:.2rem .7rem;cursor:pointer;font:inherit}
main{max-width:1180px;margin:0 auto;padding:1.3rem 1rem 3rem}
h1{font-size:1.4rem;margin:.2rem 0 1rem}
h2{font-size:1.05rem;margin:0 0 .7rem}
.card{background:#fff;border:1px solid var(--borde);border-radius:14px;padding:1.1rem 1.2rem;margin-bottom:1rem}
.grid{display:grid;gap:1rem}
.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
@media(max-width:820px){.g2,.g3,.g4{grid-template-columns:1fr}}
.stat .n{font-size:1.8rem;font-weight:800}.stat .l{color:var(--suave);font-size:.82rem}
label{display:block;font-weight:600;font-size:.85rem;margin:.6rem 0 .25rem}
label.op{font-weight:500}
input[type=text],input[type=password],input[type=search],input[type=url],input[type=datetime-local],select,textarea{width:100%;padding:.6rem .7rem;border:1px solid var(--borde);border-radius:9px;font:inherit;background:#fff}
textarea{min-height:90px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:2px solid #f3b3b3;border-color:var(--rojo)}
.hint{color:var(--suave);font-size:.8rem;margin:.25rem 0 0}
.btn{display:inline-flex;align-items:center;gap:.35rem;border:0;border-radius:9px;padding:.6rem 1rem;font:inherit;font-weight:700;cursor:pointer;text-decoration:none;background:var(--rojo);color:#fff}
.btn:hover{filter:brightness(.95)}
.btn.sec{background:#efe9e4;color:var(--tinta)}
.btn.verde{background:#1f9d55}
.btn.peq{padding:.35rem .65rem;font-size:.82rem}
.btn:disabled{opacity:.5;cursor:default}
table{width:100%;border-collapse:collapse}
th,td{padding:.6rem .6rem;border-bottom:1px solid var(--borde);text-align:left;font-size:.9rem;vertical-align:middle}
th{font-size:.72rem;text-transform:uppercase;letter-spacing:.05em;color:var(--suave)}
.tag{display:inline-block;border-radius:999px;padding:.12rem .55rem;font-size:.72rem;font-weight:700;background:#efe9e4;color:var(--suave)}
.t-ok{background:var(--okf);color:var(--ok)}.t-warn{background:var(--warnf);color:var(--warn)}.t-err{background:var(--errf);color:var(--err)}.t-azul{background:#e7effb;color:var(--azul)}
.flash{padding:.7rem 1rem;border-radius:10px;margin-bottom:1rem;font-size:.9rem}
.flash.ok{background:var(--okf);color:var(--ok);border:1px solid #b9e2c6}
.flash.err{background:var(--errf);color:var(--err);border:1px solid #f3c2bf}
.flash.warn{background:var(--warnf);color:var(--warn);border:1px solid #f1d4a6}
.barra{height:12px;background:#eee7e1;border-radius:99px;overflow:hidden;display:flex}
.barra i{display:block;height:100%;transition:width .4s}
.muted{color:var(--suave)}
.fila{display:flex;gap:.6rem;align-items:center;flex-wrap:wrap}
.derecha{margin-left:auto}
.vacio{text-align:center;color:var(--suave);padding:2rem 1rem}
.preview{background:#e5ddd5;border-radius:12px;padding:1rem}
.burbuja{background:#fff;border-radius:10px;padding:.7rem .8rem;max-width:360px;box-shadow:0 1px 1px rgba(0,0,0,.12);white-space:pre-wrap;font-size:.9rem}
.burbuja img{width:100%;border-radius:7px;margin-bottom:.5rem;display:block}
.burbuja .btn-wa{display:block;text-align:center;color:#1f7ae0;border-top:1px solid #eee;margin:.6rem -.8rem -.7rem;padding:.55rem;font-weight:600}
code{background:#f2ece7;padding:.1rem .35rem;border-radius:5px;font-size:.85em}
.bz{display:grid;grid-template-columns:320px 1fr;gap:1rem;min-height:65vh}
@media(max-width:820px){.bz{grid-template-columns:1fr}}
.conv{display:block;padding:.7rem .8rem;border-bottom:1px solid var(--borde);text-decoration:none;color:inherit}
.conv:hover,.conv.on{background:#faf6f3}
.conv .n{font-weight:700;display:flex;gap:.4rem;align-items:center}
.conv .t{color:var(--suave);font-size:.82rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hilo{background:#e5ddd5;border-radius:12px;padding:1rem;height:52vh;overflow-y:auto;display:flex;flex-direction:column;gap:.45rem}
.m{max-width:75%;padding:.5rem .7rem;border-radius:10px;white-space:pre-wrap;font-size:.9rem;box-shadow:0 1px 1px rgba(0,0,0,.1)}
.m.in{background:#fff;align-self:flex-start}.m.out{background:#dcf8c6;align-self:flex-end}
.m small{display:block;color:#7b7b7b;font-size:.7rem;margin-top:.2rem;text-align:right}
form.inline{display:inline}

/* Aviso flotante de nueva solicitud */
.aviso{position:fixed;right:1rem;bottom:1rem;z-index:50;background:var(--rojo);color:#fff;padding:.8rem 1rem;border-radius:12px;box-shadow:0 8px 24px rgba(0,0,0,.2);font-weight:700;text-decoration:none;max-width:340px;animation:avisoEntra .3s ease-out}
@keyframes avisoEntra{from{transform:translateY(20px);opacity:0}to{transform:none;opacity:1}}
.btn.wa{background:#1f9d55}.btn.wa:hover{background:#177a42}
.pill[hidden]{display:none}